Legal

Terms and Conditions

Last updated: 07.05.2026

These terms govern your use of Rivendel. By creating an account you agree to them. If you do not agree, do not use the service.

1. Who we are

These terms are between you and Rivendel. Email us at team@rivendel.io.

2. Definitions

"We", "us" and "our" mean Rivendel.

"You" and "your" mean you, the person or business using Rivendel.

"Service" means the Rivendel platform and everything we provide through it.

"Content" means anything you put into the service: ideas, instructions, files, brand assets, business information.

"Output" means anything the service produces for you: websites, copy, images, ads, emails, schedules, analyses.

3. Eligibility

Rivendel is a business product. You can only use it for business purposes, whether you operate as a sole trader, a partnership, a limited company or any other business structure. You cannot use it as a consumer for personal, non-commercial reasons.

You must be at least 18 to use Rivendel. If you are signing up on behalf of a company you confirm you have the authority to bind that company to these terms.

4. Your account

You are responsible for everything that happens under your account, including keeping your password safe. Tell us immediately if you think someone else has access to it.

You must give us accurate information when you sign up and keep it up to date.

5. What we provide

Rivendel is an AI-powered platform that runs business operations on your behalf. Depending on your plan that may include brand work, websites, content, SEO, social media, email, advertising and other services we add over time.

We are not a marketing agency, a law firm, an accountant or a financial advisor. The output is generated by AI based on your instructions. It is not professional advice.

6. What you can and cannot use it for

You can use Rivendel to run a legal business.

You cannot use it to:

  • Break any law, including consumer protection, advertising standards, data protection, intellectual property or tax law in the territories you operate in
  • Sell or promote things we list as prohibited: weapons, illegal drugs, sexual services, gambling without proper licensing, financial scams, anything targeting children for profit or anything we reasonably consider harmful
  • Impersonate someone else or pretend a business exists when it does not
  • Send spam or anything that breaks PECR or equivalent rules wherever your audience is
  • Try to reverse engineer the service, scrape it at scale or use it to train competing AI models
  • Resell the service or pass off Rivendel output as your own agency's manual work without disclosing how it was made

If you break these rules we may suspend or close your account immediately. Refunds in those cases are at our discretion.

7. Content and outputs

You own the content you put into Rivendel. By putting it in you give us the rights we need to provide the service: to host it, process it, share it with our sub-processors and use it to generate output for you.

You own the outputs we generate for you, to the extent that ownership of AI-generated material is recognised in your jurisdiction. We do not claim copyright over your outputs.

A few things to know about outputs:

  • AI sometimes makes mistakes. Review what it produces before you publish it.
  • AI sometimes generates text or images that resemble existing works. We do our best to prevent this but cannot guarantee everything is original. The decision to publish is yours.
  • Brand names, slogans and trademarks the AI suggests may already be in use. You are responsible for clearing them before commercial use.

You confirm that the content you give us does not infringe anyone's rights and that you have the right to use it.

8. Subscriptions and payment

Rivendel is a paid service. Plans, prices and what each plan includes are shown at https://www.rivendel.io/pricing.

We bill in advance. Subscriptions renew automatically until you cancel.

You can cancel at any time from inside your account. Cancellation takes effect at the end of the current billing period. We do not refund partial periods.

If a payment fails we will try again and may suspend the service until it goes through.

We may change prices. If we do we will give you at least 30 days' notice and the new price will apply from your next renewal.

9. How the service depends on others

The service runs partly on third-party platforms: Google, Meta, hosting providers, AI providers. Their availability and policies are outside our control. If they go down or change their rules, parts of the service may stop working. We will do what we reasonably can to keep things running.

We aim for high uptime but do not guarantee the service will always be available. We may take it offline for maintenance or upgrades.

10. Our intellectual property

The Rivendel name, logo, software and platform belong to us. Nothing in these terms gives you any rights over them beyond using the service.

11. Confidentiality

We keep your business information confidential. We use it only to provide the service. Our staff, contractors and sub-processors are bound by confidentiality obligations that match this commitment.

12. Warranties

We provide the service with reasonable skill and care. Beyond that the service is provided "as is". We do not warrant that it will meet your business goals, generate revenue, comply with every regulation in every territory or be free from errors and downtime.

Nothing in these terms limits any rights you have under UK consumer law that cannot be excluded.

13. Liability

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable skill and care.

We are not responsible for:

  • Loss of profit, revenue, business opportunity or goodwill
  • Loss of data beyond what we are required to compensate by law
  • Indirect or consequential losses
  • Losses caused by your own breach of these terms or anything outside our reasonable control

Our total liability to you in any 3-month period is capped at the amount you paid us in that period or £100, whichever is greater.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or for anything else the law does not allow us to limit.

14. Indemnification

If someone makes a legal claim against us because of something you did, the content you uploaded or the way you used Rivendel output, you agree to cover our reasonable costs and damages from that claim.

15. Termination

You can close your account at any time.

We can close or suspend your account if you break these terms, if your payment fails, if we are required to by law or if we decide to stop offering the service. Where possible we will give notice.

When the account closes we delete your data within 30 days, except records we are legally required to keep.

16. Changes to these terms

We may update these terms. If we do we will tell you by email or in the product. If the changes affect your rights significantly you will have at least 30 days to review them before they take effect. Continuing to use the service after that means you accept the new terms.

17. Other legal stuff

These terms are governed by the laws of England and Wales. Any dispute will be settled in the courts of England and Wales, except where consumer law gives you the right to bring a claim in your local courts.

If any part of these terms is found to be unenforceable, the rest still applies.

These terms are the whole agreement between us about the service. They replace any previous agreements.

You cannot transfer your rights under these terms to anyone else without our written consent. We can transfer ours if we sell or restructure the business.

Nothing in these terms gives anyone other than you and us rights under the Contracts (Rights of Third Parties) Act 1999.

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